tag:blogger.com,1999:blog-307291775934328855.post8118290996105631561..comments2024-03-13T00:23:21.951-07:00Comments on Dirty Truth Reviews: Is Groupon Customer Service Going Downhill?Ashlyhttp://www.blogger.com/profile/08618083933778282350noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-307291775934328855.post-78804915285167199052012-11-20T14:47:25.586-08:002012-11-20T14:47:25.586-08:00As a business I am disappointed in Groupon. I have...As a business I am disappointed in Groupon. I have sent emails, but no response. My deal is closed, but their review says that 33% would not recommend me to a friend.I only delivered on 15 vouchers before I asked in writing to shut it down. I know that the people who bought my offer were satisfied. I have contacted every one, and I have not had one person say they received a survey. And, several satisfied buyers say they can not find where to leave a good review, and they have contacted groupon to leave a good review, but to no avail. drawUSA.comhttps://www.blogger.com/profile/01633800541961801822noreply@blogger.comtag:blogger.com,1999:blog-307291775934328855.post-28353120938428368282012-11-05T14:13:27.416-08:002012-11-05T14:13:27.416-08:00I bought 2 Groupons each for an 80 minutes deep ti...I bought 2 Groupons each for an 80 minutes deep tissue massage which I intend to book as needed, since I'm an athlete and need massage for actual pain relief, not just relaxation. They both expire in the 2nd week of January, which seemed reasonable when I purchased them in August. <br /><br />It is now November and I have not been able to get an appointment with the massage therapist, whose calendar gets more and more packed, with appointments available only 30 days out. I have tried at least 10 times to schedule one of these 2 items and cannot find a time that he is available. <br /><br />I asked the massage therapist for a refund, and he said to ask Groupon. Groupon is trying to convince me to "gift" this. I have no interest in that. I want to spend the money on massage, and on a massage when I need it, not at some abstract date a month or two off. And I especially do not want to be stuck with two unused, 80 minute massages that are expired come January. <br /><br />So far, I'm just disgusted.Amie Deverohttps://www.blogger.com/profile/10819286986574112597noreply@blogger.comtag:blogger.com,1999:blog-307291775934328855.post-85299805493322706512012-05-13T12:54:49.141-07:002012-05-13T12:54:49.141-07:00It amazes me, because the first time I had an issu...It amazes me, because the first time I had an issue they went out of their way to make sure I was taken care of.... this time it was a huge hassle. I agree they should refund your promotional credit as well. Is the $5 credit worth making an unhappy customer? Maybe I am old fashioned but I believe Customer Service should come before all else. I will spend a little more money, drive a little further, switch banks, dentists, etc.. just to make sure I am getting the best customer service. I work HARD for my money and if I am going to give it to your company you better treat me fairly and act like you appreciate my business! Whew - there's my 2 cents (or dollar!) Hopefully they end up working it out with you, if they don't go back to their old way of treating customers I think they are going to lose a lot of them!<br /><br />- Ashly @ Dirty Truth ReviewsAshlyhttps://www.blogger.com/profile/08618083933778282350noreply@blogger.comtag:blogger.com,1999:blog-307291775934328855.post-32345488095920233702012-05-13T07:16:12.897-07:002012-05-13T07:16:12.897-07:00I'm frustrated with Groupon right now as well....I'm frustrated with Groupon right now as well. I have a restaurant that won't accept the groupon anymore. Groupon will refund the $ I paid for it, but not credit me back the $5 promotional credit I used when I bought the deal. They told me I just lose the promotional credit part.Hifamhttps://www.blogger.com/profile/04260768580193568876noreply@blogger.com