One of the main reasons I go to Groupon over other sites is I know they have great customer service. I purchased a deal from them once about a year ago that I was not happy with because right after they came out with a better deal (more for less money) and so I called them and they gave me the new deal and refunded the old deal.
Has Groupon Customer Service policies changed though? I have heard of a few people having issues with Groupon but my experience has been so great that I paid little attention.
Well I purchased their FTD Flowers deal to send my mother flowers for Mothers Day. It stated you can use the certificate with any deal shown on their website - so I found a dozen roses for $19.99 (still about $50 with shipping fees). However, my certificate would not work with this deal - when I tried to use the certificate it made the roses go up to $29.99. I tried emailing FTD but that was quite a task and by the time I emailed Groupon and they got back to me it was too late for shipping at the lower rate so now it would be closer to $60 for my order.
I informed Groupon of the situation and asked for a refund. They asked me to work it out with FTD. I again explained to them I just want a refund and can't even order for the same price now, etc.... The return email asked me if I could just give the groupon certificate to someone as a gift.
Seriously???? I am not happy with my purchase and want a refund so you want me to give it to someone else - I don't think so! I emailed them back and told them I do not want to give someone a gift I won't even use and I WOULD LIKE A REFUND..... I mean here is what the Groupon Promise says (and I e-mailed them about 2 hours after purchase, not even the full 7 days)
We’re confident in the businesses we feature on Groupon
lets you down, we’ll make it right or return your purchase. Simple as that.
permanently, we will always honor returns for unredeemed Groupons. Unless a deal's
Fine Print states otherwise, any unredeemed, unprinted Groupon may be returned within the
first seven days after purchase. In other cases where a Groupon is not redeemed, returns are
evaluated on a case-by-case basis. After the expiration date on a Groupon, it should
Update: Thank you Groupon! I just got my refund, glad they issued me one, still..... quite a hassle to get it but glad it all worked out in the end.